Customer Feedback
FACT: 97% of customers returning questionnaires, would
recommend DSC Security to others
One of the benefits of receiving back completed questionnaires, is
the satisfaction of seeing positive feedback from our customers and we thought we would share
with you some of the GENUINE
comments we have received.
“Excellent service, surveyor good, estimate very well presented and
installers good. One of the best most professional companies we have
dealt with for a long time. I hope the back up service will be as
good.
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Mr A. Warfield
“We are
delighted with our installation and thought your boys did a first
rate job. It’s so nice to have something done correctly. I have
already mentioned your Company to several people”
- Mr & Mrs B.
Gerrards Cross
“We feel more secure and very happy we can isolate various areas of our home. We would highly recommend DSC”
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Mrs C. Sunningdale
“Good service as always”
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Mr & Mrs F. Warfield
“We were very impressed by the initial assessment of our
requirements and the recommendations for the type of system. The
whole of the installation process went exactly as it was explained
to us. Thank you for allowing us to give the feedback.
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Mr G. Bracknell
“Standard of installation was very high. No visible wiring and carpets etc. replaced skilfully so that everything seemed as it was prior to the work being carried out. Very satisfied overall”
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Mr K. Crowthorne
“A very impressive experience and I’d certainly recommend you to
others”
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Mrs L. Crowthorne
“I have used DSC for the last 4/5 years and have always been impressed with levels of service, friendliness etc. Your staff have always been very helpful and responsive.
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Mr & Mrs
M. Fleet
“We are very satisfied and impressed with the entire service provided by DSC. We would like to thank you all for the help and advice”
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Mr & Mrs P. Stanmore“The two lads were excellent, wasted no time and worked so hard all day. My faith in young people today went up several points. They were polite and considerate. Wish they were all like that. Best wishes to them”
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Mrs W. Binfield
“I’m impressed that you are sending out these questionnaires to address any inadequacies there might be in your service”
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Mrs W. Yateley
“Having used DSC at our old house we knew we would receive a
professional service”
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Mr & Mrs W. Wokingham
“First
Class”
- Mr B.
Lightwater
“Excellent
service throughout”
- Mr B.
Sunningdale
“Very
pleased with service – thank you”
- Mr B.
Crowthorne
“We did
think the engineers were very good. A couple of good guys who worked
very hard. Good ambassadors of the Company”
- Mr & Mrs B.
Bracknell
“Estimate
was very clearly and professionally presented”
- Miss B.
Crowthorne
“Very
impressed with installation men – friendly and efficient – well
done”
- Mr B. Bracknell
“The
installation was carried out with speed, tidiness and a professional
approach”
- Mr B. Windsor
“Very pleasant friendly team”
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Mr & Mrs B. Lightwater
“I missed original appointment time with surveyor & was very impressed when he returned 20 minutes later”
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- Mr & Mrs B. Winkfield
“All work carried out in a professional manner and to a high
standard”
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Mrs C. Crowthorne
“Very happy indeed, products seem to be of good standard and the engineers were capable and accommodating”
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Mr C. Basingstoke
“I am writing you a short note in lieu of the customer questionnaire. All you need to know is that in general we felt this installation went very well and were extremely pleased with the general level of attentiveness and also flexibility shown by the firm. The senior engineer was a very nice young man who appeared to do his work to a high standard”
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Dr. C. Reading
“Very pleased with system and engineer who installed it”
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Mr C. Buckhurst Hill
“Engineers very helpful, professional, answered all my questions”
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Dr. D. Sandhurst
“We were very impressed with the politeness and efficiency of your engineers – our house was not very ‘user friendly’ to install an alarm and they were very patient”
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Mr & Mrs D. Wokingham
“Excellent service”
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Mrs & Mrs E. Crowthorne
“Excellent Service, very nice staff and overall very happy
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Mr E. Binfield
“The engineers were very neat and tidy and they were very helpful,
very hard working lads”
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Mr & Mrs E. Bracknell
“Your engineer is a ‘first class’ individual who was very professional in every respect. There are not many around and it was a relief and rewarding to work with him. The assistant was very impressive but was clearly learning the skills”
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Mr E. Frimley
“Survey and estimate was very good and informative by comparison with other firms we had quotes from”
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Mr & Mrs F. Bracknell
“Excellent
service and very pleased with the alarm”
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Mr & Mrs G. Woking
“The estimate was provided in a very professional manner. This is very important in deciding on going forward with such a purchase”
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Mr G. Bracknell
“This
was a very professionally carried installation and administration”
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“We were
very impressed with the engineers who were very friendly and
professional”
- Miss H.
Sunninghill
“Very
neatly installed”
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Mr & Mrs H. Sandhurst
“Approach friendly while very professional”
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Mrs H. Binfield
“Any questions were answered promptly and everything went fine throughout. Engineers constantly tidied up after themselves and were polite and helpful”
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H. Systems Ltd. Wokingham
“Overall very professional from survey to install”
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Mr H. Finchampstead
“I am very pleased with the installation. I appreciate we had one or two problems along the way but these were very well handled and I would certainly recommend DSC to others”
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Mr H. Windsor
“A great service – many thanks”
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Mrs H Winnersh
“Both teams who visited the house to fit the alarms and the access system are a credit to your Company”
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Mr & Mrs J. Finchampstead
“Your
engineer was excellent, polite and helpful”
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Mrs K. Crowthorne
“Engineers were extremely polite, courteous, helpful and tidy”
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Mr & Mrs K.
Winkfield
“A job well done – thank you”
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Mr L. Crowthorne
“Very pleased, nice to do business with a local Company. Thank you”
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L.P. Ltd Crowthorne
“Each & every aspect of the work undertaken was first class. You are
faultless!”
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Mr L. Crowthorne
“Excellent
job – employees should be congratulated for their diligence”
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Mr & Mrs M. Crowthorne
“Very neat tidy job. Many thanks”
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Mrs M. Crowthorne
“Very pleased – will recommend to others”
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M Ltd. Arborfield
“The engineers were very competent about the installation and have a good knowledge about the equipment installed”
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M Ltd.
“Very pleased to say that the work was impeccably carried out to a
very prompt timescale”
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Mr M. Berkhamsted
“We needed the alarm installed immediately as we were going away – this was done – we were extremely pleased. The engineer did a very professional job and left my house in a neat and tidy state - my husband and I were delighted”
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Mr & Mrs M. Camberley
“Good efficient service. Installers were excellent”
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Mr & Mrs N. Yateley
“The engineers were very polite, considerate to their surroundings and thoughtful regarding future decoration around the detectors”
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Dr. & Mrs P. Ashford
“A very nice and clean tidy job done. I was very impressed with your
Company”
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Mrs P. Crowthorne
“Engineers very friendly - a pleasure to have in my home”
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Mr P. Warfield
“Would have to say engineers were friendly and polite – couldn’t ask
for more”
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Mr & Mrs P. Maidenhead
“Overall process and all staff were very professional and efficient”
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Mr & Mrs R. Bracknell
“Work was completed late on a Friday night and the lads had a long day. The explanation on how to use the system was a little too quick. Apart from that we are very satisfied with your firm, as we’ve stated – we’re impressed!”
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Miss R. Crowthorne
“A very nice bunch of lads. Good workers, kept going to complete the job in one day. Left the house clean & tidy”
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Mrs R. Finchampstead
“Engineer who carried out installation was very good. Professional, polite and explained everything very patiently”
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Mr R. Fleet
“Engineers were accommodating & helpful and excellent at hiding
wiring. Co-operating and absolutely delightful”
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Mrs R. Ascot
“We have used DSC at two properties and have been impressed with the
service”
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Mrs S. Lower Earley
“A very professional team, the installers were unobtrusive when
fitting the alarms and v. polite etc. We would definitely recommend
DSC.
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Mr & Mrs S. Eversley
“I cannot be anything else but impressed by the efficiency of DSC
staff”
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Mrs T. Crowthorne
“Overall we were very pleased with your installation team. They were friendly and efficient, listened to our suggestions and completed the work to our entire satisfaction. The system has worked faultlessly so far and we would have no hesitation in recommending you to our friends and neighbours”
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Mr T. Sandhurst
“Prompt and professional service. Very neat installation. Good value.”
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Mr T. Crowthorne
“As I said on the telephone, I was very impressed with all aspects but it is hard to show ‘delight’ over an alarm system!”
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Mr W. Crowthorne“Very pleased with the team who fitted the alarm. They worked extremely hard and overcame many unexpected obstacles on a job that was bigger than anticipated”
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Mr & Mrs W. Wokingham
“The estimate was clear and concise – v. readable. I was overall impressed with the service given. Your engineers were extremely tidy and v. polite. I am v. satisfied with my system”
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“System seems reliable to date and I am very happy. Thank You
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Mr W. Wokingham
“We have no problem with the overall service we have received. All
your engineers were polite friendly and helpful in any questions we
asked”
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Z Ltd.